Frequently Asked Questions
Everything you need to know about your Crankbrothers gear and orders.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination and selected carrier.
What is the Crankbrothers return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-built components or clearance items may be subject to different terms.
Do Crankbrothers products come with a warranty?
Yes, all our pedals, wheels, and dropper posts are covered by a limited warranty against defects in materials and workmanship. Warranty duration varies by product line, ranging from 2 to 10 years.
How do I find the right replacement parts for my pedals?
You can use our online Refresh Kit guide to identify the correct bearings, seals, and bushings for your specific pedal model and generation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm for qualifying purchases.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.