Returns & Exchanges
At Crankbrothers, we stand by the quality of our mountain bike components and accessories, offering a 30-day return window for products in new, unused condition with original packaging. If you are not completely satisfied with your purchase, we are here to help you get back on the trail as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your unused items in their original packaging, ensuring all manuals and small parts are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.
Refund Processing
Once our warehouse team inspects the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing